How to get help and keep your data safe
Open Help and Support in the menu for quick answers, our phone, email and WhatsApp, and to send a support request. Our reply appears there and you get a notification.
When you report a problem, say what you were doing, what you expected, what you saw instead, and which class or student it affects. A screenshot helps.
If you cannot sign in, use Forgot your password on the login page. If the email does not arrive, contact us by phone or WhatsApp.
TermDesk keeps backups of the whole system, but your school should still print or download the broadsheet and report cards after each term is published and keep a copy.
Never share your password or your two-step recovery codes. Give each staff member their own account so that actions can be traced to the right person.
If you think someone else has used your account, change your password at once and tell us so we can check the activity log.
Check the notice board regularly. We use it to announce planned downtime and new features.
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